Originally posted on Talent.com Maroc · Yesterday
Customer Service Representative (Casablanca EnglishFrenchArabic)
Nuitée · Casablanca
Job description
About the company
At Nuitée we are building the API backbone for the global travel industry. Founded in 2017 Nuitée is on a mission to transform a fragmented travel ecosystem with simple scalable and API-first infrastructurethink Stripe for Travel.
By enabling seamless connectivity between hotels OTAs fintechs super-apps and businesses some of which are entering the travel market for the first time Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks offering direct access to hotel inventory with better pricing coverage and technology.
With teams across the globe including hubs in London New York San Francisco Palma de Mallorca and Casablanca Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper Priceline Google and Uber.
Now backed by leading VCs and world-class investors including leaders from Stripe and Shopify Nuitée is positioned to redefine the B2B travel market streamline operations for hotels and enable new applications through cutting-edge APIs.
Nuitée is at the forefront of a revolutiondelivering AI-powered smarter and more personalized travel experiences for a new era.
HelpTravelersWhenTheyNeedItMost.
CustomerServiceRepresentative
Casablanca Morocco On-site Full-time
Most customer service roles are about answering questions. This one is about taking ownership.
AtNuitéeourCustomerServiceteamhelpscustomersandtravelpartnersnavigatebookingquestionsunexpectedchangescomplaintsandtime-sensitiveissues.
Youllcommunicateacrossphoneemailandticketingchannelsworkwithhotelsandinternalteamsandstayclosetoeachcaseuntilthecustomerhasaclearanswer.