Dutch-speaking role in Rabat, Morocco. €10,400 per month (gross).
At a glance
Location: Rabat, Morocco
Work model: On-site
Languages: Dutch
Salary: €10,400 per month (gross)
Start: 12/10
Relocation: not offered for this role
Perks worth knowing about
Private Health Cover
Meal Allowance
Work Visa Provided
About the role
CloserHire is partnering with a leading international customer experience provider to recruit Dutch-speaking Customer Advisors for a major telecommunications project in Rabat, Morocco. In this role, you will support customers via phone and email, helping with general enquiries, technical troubleshooting, complaints, and product-related questions. You will also identify customer needs and recommend relevant products and services, combining excellent customer support with a commercial approach.
What you'll do
Handle customer enquiries via phone and email
Provide professional and customer-focused support
Troubleshoot technical issues and guide customers towards effective solutions
Handle complaints professionally and work towards satisfactory resolutions
Identify customer needs and recommend relevant products and services
Support sales and cross-selling activities when appropriate
Maintain accurate documentation of customer interactions
Follow established support procedures and quality standards
Deliver a positive customer experience while meeting performance objectives
Work effectively within an international and multicultural customer service environment
Customer-focused mindset with good problem-solving abilities
Comfortable providing technical troubleshooting
Confident handling customer complaints and challenging situations
Commercial mindset and comfortable identifying relevant sales opportunities
Good computer skills and ability to maintain accurate documentation
Previous experience in customer service, technical support, sales, or a call centre is an advantage but not mandatory
Education or previous professional experience is preferred but not mandatory
Salary
€10,400 per month (gross)
Benefits
Indefinite employment contract 6-month probation period 44-hour working week
Rotational shifts between 09:00 and 22:00 Monday to Friday, and 09:00 to 19:00 on Saturdays 4 weeks of initial training, Monday to Friday from 08:00 to 17:00
Performance-based bonus and additional sales incentives
Meal allowance based on days worked Health insurance
Access to a professional learning platform
Employee transportation within the Rabat, Salé, and Temara areas for eligible shifts and routes after training
Position starts on-site in Rabat, with the possibility of remote work after the first 6 months based on performance
Opportunity to develop experience across customer service, technical support, and sales
International and multicultural working environment
How the process works
Apply with your CV — we read every application
A short introductory call with CloserHire, around 30 minutes
Interview with the company
Offer, then we help with the paperwork and, where relevant, the move
From application to starting on the ground usually takes around five weeks.
CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.
Apply for this job
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