Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
DHL Global Forwarding – Morocco has an opening for a AFR ops Customer specialist where you will provide day-to-day administrative support with readily available advice for AFR Ops/CS processes and activities to deliver flow of goods and information across the customer’s global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.
In this AFR ops Customer specialist position
Under direct/close supervision, you will support the delivery of air freight forwarding processes and activities for internal and external customers.
You will perform assigned tasks of generally repetitive nature to support other team members, such as gathering operational requirements, arranging customer visits, and responding to tariff queries.
You will undertake routine tasks such as research, data processing and validation, and documentation.
Under guidance, you will gather input for the freight control center, and details, information, and instructions for the operations team.
You will perform tasks to support the determination of freight rates on incoming and outgoing materials and products.
You will gather and provide information for customer visits to maintain close business relationships with existing clients and enhance customer retention.
You will record information and data for shipping tenders.
You will enter data and share information, and support shipment documentation for freight forwarding.
You will collate data and draft reports and updates for account performances to support other team members.
You will follow defined processes, systems, and methods for the delivery of assigned tasks.
You will check recurring routine issues faced during delivery; otherwise, you will escalate to your supervisor for inputs and guidance.
In the area of AFR product:
You will create or confirm transport orders, perform bookings, and optimize bookings.
You will prepare, control, and distribute all required Import/Export documents.
You will identify performance issues of suppliers and propose solutions to improve performance.
You will update Customs shipment information and physical status, and resolve customer issues and incidents.
You will support and interact primarily with colleagues of your own team.
You will communicate information that requires little explanation or interpretation.
You will address task-related issues appropriately to maintain work relationships.
Now, here’s what we need from you
Skills: Routing, Shipping, Carrier Management, Third Party Logistics, Airlines, Ground Transportation, Cold Chain, Import Export, Customs Brokerage, Customs Regulations, Certificate Of Origin, Tracking, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback.
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary
Why join DHL Global Forwarding?
We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
The largest global network with more than 30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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