Customer analyst

Customer Analyst

Kenitra ES Plant

Driving the future of automotive. We’re Lear For You.

Company Overview

Lear has been operating in Morocco since 2003, offering a wide range of products and demonstrating strong expertise in electrical distribution systems, electronics, surface materials, and seating JIT(Just-in-Time). With its 17 cutting-edge production and engineering sites located in Rabat, Tangier, Kenitra, and Meknes, Lear Morocco has become a major and significant player in the industry employing over 19,000 diverse & talented team members.

Lear Morocco has been certified as a Top Employer for the fourth consecutive time in recognition of its unwavering commitment to operational excellence, innovation, and fostering supportive work environment.

Key Responsibilities:

• Receive and process customer orders
• Track customer variations
• Interacting with customers, providing information in answer to inquiries about products, accounts, and services.
• Control and follow FG stocks
• Organize customer pick ups
• Manage returnable packaging availability
• Ensure delivery performance at required level
• Ensure internal KPIs are on target 0Premium Freight /0obsoletes/ OTIF 100%
• Track customer backlogs to avoid any issue with customers
• Monitoring products changes: 0 obsolete and handle customer claims

Key skills and Qualifications:

• Bac+5, with at least 2 years of experience within an automotive Industry
• Ability to work in a high-tempo environment and interact with team members over a wide scope of the organization.
• Solid understanding on Supply Chain, Logistics
• Highly effective communication skills
• Proficiency in all Microsoft Office applications